M3VO
Shared team inbox
One queue for WhatsApp, Instagram, and web chat. Assignment, canned replies, contact profiles, and internal notes — no per-seat feature gate.
WhatsApp Business Platform, without the markup
The WhatsApp inbox that shows its receipts.
M3VO is a shared WhatsApp inbox and customer communication platform: it brings your team's conversations, enquiries, and follow-ups into one workspace instead of scattered phones. Every vendor in this category licenses the same Meta Cloud API and stacks a subscription on top — M3VO adds automation and an AI copilot in one seat‑priced plan, with Meta's per‑message pass‑through cost broken out, not buried.
$19entry tier, automation included
0"monthly active contact" tax
100%of BSP fees shown, not marked up in the dark
Built on the same Meta WhatsApp Cloud API as respond.io, Wati, SleekFlow, Trengo, Kommo, Interakt, AiSensy and Gallabox — routed through an official Business Solution Provider.
What is M3VO?
A shared WhatsApp and omnichannel inbox for your whole team.
M3VO lets multiple team members manage customer conversations from one workspace. Businesses use M3VO to:
- Receive and reply to WhatsApp messages
- Assign conversations to specific team members
- Add internal notes for team collaboration
- Organise conversations by status
- Track customer enquiries and follow-ups
- Create automated messaging workflows
- Use AI assistance to prepare faster replies
- Maintain visibility across customer-facing teams
- Manage multiple WhatsApp numbers from one platform
- Connect customer conversations with existing business systems
M3VO is built for businesses that have outgrown the standard WhatsApp Business app and need better control, accountability, and automation.
The real cost stack
You're not paying for WhatsApp access. You're paying for the wrapper around it.
Meta charges the same per-message rate to every vendor in this category — roughly $0.004–$0.025 depending on message type. The inbox, the automation builder, and the AI layer are where 90%+ of your subscription actually goes. That layer shouldn't cost $79–$599 a month.
BSP connectivity fee
$0–49/mo base
Inbox + automation + AI markup
Where competitors charge $79–$599/mo
M3VO's plans start at $19/mo for that last layer — with automation and AI included, not gated behind a $129+ tier.
One inbox, whole team
One inbox for your entire team.
M3VO turns WhatsApp into a structured team communication channel. Every authorised team member can access the conversations relevant to their role, and managers can see which conversations are new, open, pending, or resolved — so teams respond faster and nothing gets overlooked.
- Work from the same customer conversation history
- See who is handling each enquiry
- Avoid duplicated or conflicting replies
- Transfer conversations between departments
- Leave private internal notes
- Prioritise urgent enquiries
- Monitor unresolved conversations
- Maintain continuity when a staff member is unavailable
Product
Everything the $79+/mo tier gives you elsewhere — included from $19.
No-code automation
Build routing, business-hours replies, and drip sequences visually. Trigger on keywords, tags, or inactivity — included on every plan, including Starter.
AI copilot
Drafts replies, qualifies leads, and summarizes long threads before a human ever opens the conversation. Billed transparently at $0.01–$0.05 per conversation.
Lightweight CRM
A pipeline view and contact profiles live next to the inbox — enough to track a deal without forcing you into a second tool.
Usage-based billing, shown to you too
The same cost breakdown your customers see is the one you get: subscription, BSP fee, and Meta pass-through, itemized.
Multi-channel from Scale
WhatsApp first, then Instagram and web chat on the same contact timeline — no separate tool, no separate bill.
Who it's for
Built for businesses that use WhatsApp every day.
M3VO is designed for organisations where customer conversations directly affect sales, appointments, service quality, and retention.
Clinics & healthcare businesses
Manage appointment enquiries, patient questions, reminders, and post-visit follow-ups from a shared inbox.
Dental & aesthetic clinics
Coordinate new patient enquiries, treatment consultations, appointment scheduling, and ongoing communication.
Retail & e-commerce
Answer product questions, provide order updates, and manage after-sales support through WhatsApp.
Professional service providers
Organise client enquiries, document requests, quotations, and follow-up conversations.
Education & training providers
Handle course enquiries, registration questions, student reminders, and support requests.
Multi-location businesses
Give branches or departments access to the conversations they need while maintaining central oversight.
Pricing
Priced per seat. Never per contact.
Meta's per-message fee is passed through at cost, itemized on every invoice — it is never marked up.
Starter
$19/mo
1–2 seats
- Shared inbox (WhatsApp)
- Contact profiles & canned replies
- Basic automation rules
- No contact / MAC tax
Most popular
Growth
$49/mo
Up to 5 seats
- Everything in Starter
- No-code automation flow builder
- AI copilot included
- Lightweight CRM / pipeline view
Scale
$99/mo
Generous seat cap
- Everything in Growth
- Multi-channel: WhatsApp + Instagram + web
- Priority support
- Usage-based billing dashboard
Plans exclude Meta/BSP messaging fees, which are itemized separately at cost. Illustrative pricing — confirm current rates before publishing.
Compare
The category, side by side.
List pricing as of mid‑2026. All vendors also pass through Meta's per-message fee on top of the figures below.
| Platform | Entry tier | Automation at entry? | AI at entry? | Metering basis |
|---|---|---|---|---|
| M3VO | $19/mo | Included | Included (Growth+) | Per seat |
| respond.io | $79/mo | None on Starter | No | Monthly active contacts + seats |
| Wati | $59/mo | Limited | No | Subscription + per-message + add-ons |
| SleekFlow | Free tier | Limited | Add-on | Contacts/users + AI add-ons |
| Kommo | $15/user | Basic CRM automation | No | Per user + active-lead cap |
| Trengo | €299/mo | Included | €0.25–0.30 surcharge/convo | Conversations/year + AI surcharge |
| Interakt | $12/mo | No | No | Subscription + per-message |
How it works
From customer message to completed follow-up.
M3VO organises the full customer conversation journey, from first message to resolved follow-up.
1
A customer sends a message
The enquiry enters your shared M3VO inbox instead of staying on one employee's phone.
2
The conversation is organised
M3VO routes or assigns the enquiry according to your chosen workflow, team, location, or customer requirement.
3
A team member responds
The assigned employee reviews the conversation history and replies from the shared workspace.
4
The team collaborates
Employees can add internal notes, transfer responsibility, or loop in another department.
5
The conversation is tracked
Each enquiry is marked open, pending, or resolved, so the team always knows what needs further action.
6
Follow-up is completed
Automated workflows and reminders help make sure important follow-ups don't get forgotten.
FAQ
Common questions
What is M3VO?
M3VO is a shared WhatsApp inbox and customer communication platform. It brings customer conversations into one workspace so multiple team members can receive, assign, manage, and reply to them without losing context.
Is M3VO an official WhatsApp Business solution?
Yes. M3VO connects through the official WhatsApp Business Platform using an approved Business Solution Provider (BSP). It does not depend on unofficial WhatsApp Web automation or unsupported messaging libraries that risk your account.
Can multiple employees use the same WhatsApp number?
Yes. Authorised team members can manage conversations tied to a connected business number through the shared M3VO inbox, with assignment, internal notes, and status tracking so nothing gets duplicated or missed.
Can M3VO manage multiple WhatsApp numbers?
Yes. M3VO is built to support businesses with multiple numbers, teams, departments, or locations. Availability depends on your plan — see the pricing section for what's included at each tier.
Does M3VO include AI tools?
Yes. M3VO's AI copilot helps staff draft replies, summarise conversations, and qualify leads faster. It assists your team rather than replacing human judgement — staff stay in control of what gets sent.
Does M3VO support automation?
Yes. You can automate routine processes — greetings, enquiry routing, reminders, follow-ups, and status updates — with a no-code flow builder included from the Starter plan.
Is M3VO only for large companies?
No. M3VO is built for growing small and medium-sized businesses as well as larger teams that need structured WhatsApp communication — pricing is per seat, so it scales with your team rather than penalising growth.
Is M3VO a CRM?
M3VO includes CRM-style functionality — a lightweight pipeline view, contact profiles, assignment, and communication history — alongside the shared inbox, without forcing you into a separate tool.
Which businesses can use M3VO?
M3VO is used by clinics, dental and aesthetic practices, retailers and e-commerce businesses, professional service providers, education and training providers, and other organisations that manage customer conversations through WhatsApp.
How is M3VO priced?
M3VO uses transparent, per-seat subscription pricing based on your team size and the features you need, not the size of your contact list. Meta and BSP messaging fees are itemized separately at cost, never marked up.
Can I try M3VO before subscribing?
Yes — contact the M3VO team at hello@m3vo.com to request access, arrange a walkthrough, or ask about your specific use case.
What happens after October 1, 2026, when service messages start being charged?
Meta's per-message rate for service and utility replies inside the 24-hour window becomes chargeable on that date across the entire category. M3VO passes that fee through at cost, same as today — it will not be absorbed into a higher subscription price without being shown to you first.
Stop paying a contact tax for a commodity connection.
Start free. No card required. See the real cost of every conversation from day one.
Get started — hello@m3vo.com